FAQ

Are you a real company?

Yes, that's right, we're based in Southern California. "The Thread Dept" is an online store that sells unique graphic design shirts, including t-shirts, sweatshirts, and hoodies. We have fun, eye-catching designs that you won't find anywhere else, and we've gotten a lot of love for it! Also, You can contact us through our chat on our website, or our email at help@thethreaddept.com

 

ORDERING

Where can I find my order confirmation email?

Your order confirmation will be emailed after the order is placed. Make sure to check your junk mail. If you still cannot find it, email us your name and shipping address so we can locate the order on our end.

How do I track my package?

You will receive an email with a tracking number once your order has shipped.

Can I change my order after it is placed?

We cannot guarantee that all changes can be made after placing your order. If you contact us before we start processing your order we can try to accommodate any changes necessary.

Why was I charged when the order didn't go through?

If your order didn't go through, the order is automatically canceled and refunded. (Please note that the charge might be shown as PENDING)

PRODUCTS

Where can I find Sizing Information?

You can find the sizes of all your products in the FAQ / Size Guide at the top of the main homepage.

How to wash a Printed shirt?

DO NOT DRY CLEAN!

1. Turn your t-shirt inside out.
2. Fill your washing machine with cold water.
3. Use the correct amount of soap, and DO NOT use Bleach.
4. Use the gentle cycle on your washing machine.
5. Air Dry your t-shirt, or use the LOW heat setting on your dryer.

 

Feel free to email us at help@thethreaddept.com

if you have any further questions. Thank you.